We created Pacify for one reason: provide access to low-cost, high-quality healthcare services to new and expecting parents, 24/7. Access to such support not only relieves their anxieties, but ultimately keeps them and their children healthier. Our product offers Pacify users an unlimited, video-enabled connection to maternal and pediatric experts at the touch of a button – no appointments required!

As a small, mission driven company, team members are given a lot of responsibility and autonomy to improve the products we deliver and grow each of the unique partnerships we maintain. We are a tech-minded, highly motivated, successful, and fun team. You must have the desire to put in the time it takes to get the job done well, be eager to learn new things, wear many hats, and be ready for a challenge. However, the work we do is extremely important and rewarding and this may be one of the most special jobs you will ever have!

We are seeking a talented, bright, and energetic professional experienced in client success or account/project management to join our team. You must have exceptional communication, organizational, time-management, and problem-solving skills. Interacting with middle-to-senior level management of our Medicaid health plan clients, we are looking for someone who is very personable, reliable, and composed to build and maintain trusting relationships with our valued Medicaid clients. In addition, this individual needs to operate independently and be driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. This role is a permanent position that will help manage, retain, and grow our rapidly expanding Medicaid client base. The position is fast paced, highly visible to leadership and offers exciting potential for growth. You will work closely with the Director of Medicaid Programs to collaboratively manage multiple complex projects and ensure client satisfaction.

Core Responsibilities:

  • Serve as an expert in all aspects of the Pacify program for our Medicaid clients and Medicaid program requirements
  • Manage on-going support of current clients (7-10 at any given time) and future clients which includes but is not limited to: on-boarding, implementation, state submission creation, training, increasing adoption, ensuring retention, and maintaining high levels of overall client satisfaction
  • Maintain or establish a trusted and strategic relationship with clients to drive continued value of our programs and ensure sustainability
  • Coordinate with internal technical, sales, marketing, and design teams to ensure delivery according to the agreed upon scope and schedule
  • Manage client expectations by building relationships, communicating project status and open issues, presenting reports, answering program questions, managing change, and facilitating regular meetings
  • Utilize sound judgment in assessing client relationship health; identifying, mitigating, and resolving problems that may arise
  • Provide ongoing support and management of new business initiatives, software upgrades, and enhancements that adhere to Medicaid program requirement
  • Work with the Director of Medicaid Programs to support client account growth and drive ongoing project activities in support of the client’s strategic objectives
  • Contribute to continuous process improvements within the Medicaid team and organization
  • Ensure that all practices are carried out in a professional and ethical manner to maintain the company’s reputation as a high-quality solutions provider

Qualifications:

  • You want to be a part of something that makes a difference in people's lives!
  • 4+ years of client-facing work/project management
  • Strong EQ - you can read a room and adjust your message to best meet your attendees needs
  • Exceptional organizational and project management skills with a demonstrated ability to prioritize tasks quickly and effectively based on changing needs
  • Must be very detail oriented
  • An interest and understanding of healthcare with a specific interest in Medicaid
  • Impeccable oral and written communication skills providing presentations and leading calls
  • Ability to work independently without explicit direction
  • Strong team player and self-starter who thrives in a multi-tasking environment
  • Flexible and comfortable with change
  • Driven and motivated, eager to learn, with a desire to serve clients and create win-win partnerships
  • Outstanding time management skills for independent and team projects
  • Strong strategic planning and ability to create short-term and long-term goals to create and grow programs
  • Proven ability to hit and exceed targets
  • Fluency with Microsoft Office
  • Authorization to work in the U.S.

Bonus Points for Experience:

  • Managing clients for a SAAS-based company
  • Working with healthcare companies or in the healthcare industry
  • Working at a startup or small company
  • Being part of a remote team

The Team:

Pacify is building a team of mission-driven, high-achieving, public health focused people! None of the above matters if we cannot attract, cultivate, and retain the best individuals. Enjoy the flexibility to work wherever you would like while being supported by a compassionate, knowledgeable, and bi-coastal team!

Pacify values our employee team and wants to do everything to ensure that our team members are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as:

  • Unlimited paid time off
  • Medical, dental and vision insurance
  • FSA + HSA options
  • Company-paid life insurance
  • Company-paid Short-Term Disability
  • Long Term Disability and related insurance options
  • 401k Plans with a company paid safe harbor match

Please note: If you are selected for further consideration, you will be subject to a background investigation. COVID-19 vaccination is a required condition of employment.

Advantia Health, our parent company, is an Equal Opportunity Employer that is committed to global diversity. Pacify values diversity and is constantly striving to build a team that reflects the broad, diverse patient populations we serve. If you believe your background, race, gender, or ethnicity positions you to help us toward that goal, please let us know.